Shipping Policy

SHIPPING TIMES

Due to the nature of the products produced at Moon Waves Design, LLC, we ask for a two week period after purchase until shipping to allow time for custom products and others to be made.  We do not keep stock of items, and all items are made to order.

SHIPPING CHARGES

Shipping will be at the expense of the buyer.  It's calculated based on the packaging and weight of items. 

Please note, if a purchaser chooses to return a returnable item, shipping will be at the expense of the purchaser.  

DAMAGED MERCHANDISE

Please inspect your order immediately upon receipt. If you believe you have received merchandise from Moon Waves Design that is damaged or incorrect (wrong item), please contact email us at contact@moonwavesdesign.com within 3 days of delivery receipt - NO EXCEPTIONS. A partial or full store credit (no refunds to your card) will be issued to your account, not including shipping fees and taxes, once the damaged merchandise is reviewed and approved (a picture MUST be provided with proof of damage).

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

Courier Phone
USPS 1-800-275-8777
UPS
1-800-742-5877