SHIPPING TIMES

Due to the nature of the products produced at Moon Waves Design, LLC, we ask for a two week period after purchase until shipping to allow time for custom products and others to be made.  We do not keep stock of items, and all items are made to order.

SHIPPING CHARGES

Shipping will be at the expense of the buyer.  It's calculated based on the packaging and weight of items. 

Please note, if a purchaser chooses to return a returnable item, shipping will be at the expense of the purchaser.  

DAMAGED MERCHANDISE

Please inspect your order immediately upon receipt. If you believe you have received merchandise from Moon Waves Design that is damaged or incorrect (wrong item), please contact email us at contact@moonwavesdesign.com within 3 days of delivery receipt - NO EXCEPTIONS. A partial or full store credit (no refunds to your card) will be issued to your account, not including shipping fees and taxes, once the damaged merchandise is reviewed and approved (a picture MUST be provided with proof of damage).

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sara@moonwavesdesign.com. If your return is accepted, we’ll provide shipping instructions for you to send back item at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sara@moonwavesdesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You must notify us within 3 days of receipt of any issues and please photograph proof of damage.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.